#AMAZON CHAT CUSTOMER SERVICE TRIAL#

How will CSBA handle returns?Д¬SBA uses the standard Amazon return policies to handle customer returns.

Our commitment to the customer is typically within two days. In some cases, the CSBA team will need to work with you to find a resolution and reply to the customer. US-based sellers can reach the CSBA team at and China based sellers can reach us at How will CSBA handle customer inquiries?Д¬SBA provides high-quality, real-time customer service by Amazon through phone, instant message, and email channels. If a customer contacts you for a seller-fulfilled order related inquiry, transfer it to the CSBA team and they will handle it on your behalf. Yes, you still need to answer pre-order inquiries or Fulfillment by Amazon (FBA) order related inquiries in the Buyer-Seller Messaging Service. Do I need to handle Buyer-Seller Messages after using CSBA?

To handle these types of inquiries, use the Buyer-Seller Messaging Service. CSBA does not provide customer service for pre-order customer inquiries. What kind of customer inquiries are not included in CSBA?Д¬SBA provides customer service for all post-order inquiries for your seller-fulfilled orders except queries related to Invoice and Product Customization.

CSBA saves time and can help reduce your customer service cost.

CSBA can help you remove your customer service burdens by managing customer service in response to changing demands (for example, during the holiday period).

CSBA's customer service can help you reduce A-to-z Guarantee claims, Order Defect Rates (ODR), and negative reviews.

CSBA supports customers in the store-supported languages via phone, instant message, and email.

CSBA improves the customer experience by providing a 24-hour, high-quality customer service throughout the year.

After your 30-day trial, you will be charged the CSBA fee per seller-fulfilled shipped unit based on your customer service performance.

#AMAZON CHAT CUSTOMER SERVICE TRIAL#

You will enjoy a 30-day free trial after joining CSBA for the first time. We will direct customer inquiries for these orders to Amazon Customer Service so that you do not need to handle them yourself. What is Customer Service by Amazon (CSBA)?Д¬ustomer Service by Amazon is a paid service where Amazon takes care of customer service on your behalf for your seller-fulfilled orders.

Amazon chat customer service